At Rxmedsaustralia, we give priority to your privacy the most. We are committed to transparent and respectful communication.
We have our messaging service to keep you updated about your orders and important updates only, and we will never consume your time with unnecessary messages.
We prefer seamless communication policy. We will only communicate with you by calls and messages when it is essential.
When Will You Be Messaged?
- You will find an option to select communication from us regarding your order updates as you make an order.
- As you opt out, there will be no text message sent from our side.
- Mode of communication available at Rxmedsaustralia includes –
- Email (info@rxmedsaustralia.com)
- WhatsApp (+1 8143100376)
Text Message When You Opt Out of Messaging:
Even if you opt-out text messaging service from us, you will get updates from us for –
- Order Verification – For the prevention of fraud and scams.
- Order Confirmation – Email communication from us to let you know about your order confirmation.
- Tracking details – Your shipment details, tracking number, and delivery updates.
- Delivery Issues – If we are unable to deliver your package or face any discrepancy, we will notify you. If you opt-out text messaging, we will inform you via email, but if we do not get any response from you via email, our next communication will be through text message.
- Payment reminder – If you made your order and have not completed your payment, we will send you a pending order reminder through email, and if we do not get a response, we will text you.
What We Never Do:
For your trust, we strictly follow the following things:
- Never share sensitive data: We never store or share your sensitive data, like address, contact details, credit card details, or medical information, through messages.
- No Promotional messages: We never text you any promotional messages via text.
Control We Offer:
- Partial Subscription: You can opt-out text messaging service.
- Unsubscribe: As you choose this, there will be no communication from our end through email or message until you revoke the subscription.
- Data Removal: You can also request to delete all your essential data stored with us. It will take 24 hours-time as you make the order.
Supporting Communication:
If you have any questions, we are always happy to help you using the following methods:
- Live Chat: Available on all pages.
- Phone calls: You can call us any time at the toll-free number “Please Put the Toll-Free Number.”
- Text Message: Put your query as a text message at “Please Put the SMS number”
- Email: For detailed inquiry, email us at “Please Put the email id”
Escalation Of Communication:
If you face any issue at the basic level of communication or seeking help but not receiving it, we are always eager to satisfy you.
Hence, for any further communication, stating complaints or grievances, escalate the issue by emailing at “Please Put the email id”
Our dedicated team will handle all your messages with care, with one-to-one communication through the method of communication you will prefer.